AGL App and Online Services

Sort by:
You’ll find new bills, along with all of your old ones, by clicking on the ‘Billing’ tab on the ‘Overview’ page (that’s the page you’ll first see after you log in to My Account).
View full article
Step 1 Download the AGL App from either the Apple App Store or Google Play depending on your mobile device. Step 2 Find the meter that you want to read.   Firstly, ensure safe and clear access to your meter.   For a guide on how to find and read your meter, please go to: https://www.agl.com.au/help/meters-connections/how-to-read-your-gas-electricity-meter Step 3 Open the AGL Energy app on your device.   Step 4 Navigate to the relevant usage screen of the Electricity or Gas meter you wish to read and click on the “Enter meter read” tile.               Step 5 Enter your meter read on the app. Read your meter left to right, including all the leading zeroes.   Step 7 Ensure that you've entered the correct numbers, click ‘Send this Reading’ to submit your meter read.                     Step 8 (Optional) Too many incorrect meter-read attempts.   If you’ve entered too many incorrect meter reads. You’ll be presented with the option to message our Customer Service team directly who will help you through the process.      
View full article
After you sign up to AGL for gas or electricity, it can take as long as three months for your service to transfer across to us. During that time, we won’t have any usage information to show you in My Account.   We’ll contact you once your transfer is complete, so you can log in and see it all for the first time.
View full article
Keep on top of your account   The combination of the AGL Energy App and My Account gives you the ability to manage your energy usage, no matter where you are.   Getting set up   You can register for an online ID using My Account, or the AGL Energy App. You’ll need your account number, confirm your name as on the bill and date of birth. Once you have an online ID, you can use this to access My Account and our app. My Account   Once you’re in, there’s a lot you can manage on your own. Here are some of the options:   organise your home or small business move get detailed information about your energy usage link your electricity and gas accounts in My Account view and pay your bills, with flexible payment options save your payment details choose to receive your bills via email set up Direct Debit update your personal details request a payment extension keep up with your AGL Rewards opt-in to Bill Smoothing register for SMS Pay. The AGL Energy App All residential and small business AGL energy customers can use the AGL Energy App to manage their account on the go. Use the app to:   view information on your usage and charges if you have a digital smart meter you can track your cost to date and see a projection for your next bill view current and past bills enter your own meter reads pay your bill via credit card, bank account or PayPal update your contact details set up direct debit set up monthly billing.   Ready to get on top of your energy account?   Download the AGL App Get the AGL App for Android Get the AGL App for iPhone   Sign into My Account  
View full article
Here are the steps to update your credit or debit card details:   From My Account, cancel any direct debits you may have associated with the old card by going to  Hi [Your name] ▼ > Account Settings > Billing and Payments > Payment Options > Edit Cancel Direct Debit   2. Add new card in My Wallet by going to: Hi [Your name] ▼  > Account Settings > Billing and Payments > Payment Methods > Edit > My Wallet > Add Payment Method > Edit From here, My Wallet, you can Add A Payment Method and Delete any old or expired cards   3. Set up Direct Debit with your new card by going to: Hi [Your name] ▼ > Account Settings > Billing and Payments > Payment Options > Direct Debit > Edit
View full article
A digital meter (otherwise known as a smart meter) has the ability to provide remote meter readings, which can remove the need for estimated bills and onsite meter reads.   With the AGL Energy App, you can access historical energy usage data by hour, day, week and month. Without a smart meter in your home or small business, the AGL Energy App will be missing some functionality, including current electricity usage and bill projections.  
View full article
If you’re an AGL customer, you can:   Enter your own meter reads.~ View historical billing data. Easily pay bills via PayPal or credit card. Download your bill   If you also have a digital (or 'smart') electricity meter, you can:   View your daily and monthly usage. Receive a projection of your next bill amount. ~Only available to customers without a remotely read smart meter.
View full article
Enter your email address in the login screen and click 'NEXT' On the 'Enter password' page, click ‘Forgot’ Click the link in the email we send you to enter a new password If you don’t see the ‘Enter password’ page, it means you haven’t set yourself up for password login.   See How do I create a password? for instructions.
View full article
If you'd like to add another account to your online My Account, simply Contact us and we can organise this for you.  Remember to have your account numbers ready! Please note, each energy account can only be registered to one My Account, account.    
View full article
Yes, in October 2018 we released a new version of the AGL Energy app, with an improved look and feel. We've designed this version to be more intuitive, so you can access your important AGL account information more quickly and easily. We’re continually making changes to the app to improve your experience. If you have any ideas or feedback, please share your thoughts on the AGL Community.   Download the AGL App For iPhone For Android
View full article
You can download the app from the App Store or the Google Play store. Once downloaded, you will need to sign in to the app using your AGL account details.   If you haven't registered for My Account with AGL, you can easily do this with the AGL Energy App.
View full article
Login with your email address or verified mobile Click 'Hi [Your Name]▼' > 'Profile' Click 'Edit' in the ‘Login details’ tile Enter your new email and click ‘Send code' A one time code will be sent to your new email address Enter the code and click ‘Save’ If you need to update your contact/billing email, please go to the Contact Details page of My Account. If you’re unable to log in, contact us online and we can help you update your email.
View full article
First, log in to My Account with your email address and OTC/Password Navigate to the ‘Login details’ page Click ‘Update’ on the ‘Social accounts' tile Select your social account Log in to your social/ third party account and follow the prompts  
View full article
You'll see this error if you've tried to login too many times with an incorrect password. To fix this, close the page. Open a new page and then follow these steps to reset your password.    If you are having problems logging in, you can also try clearing your cache. Sometimes while we make changes under the hood you might need to reset your browser to see the changes.    Alternatively, chat to us aglener.gy/Chat and, after a quick ID verification, a member of our customer service team will be able to lift the lock on your account.
View full article
  Right now, the updates we’ve made to our My Account website (previously known as AGL Energy Online) can only be seen by those customers who log on using an AGL ID – one with a registered AGL email address. So, for the moment, you can’t access My Account using third party log in details. However, as we’ll soon integrate third party IDs (like Facebook and Google) with our website, it won’t be long until more AGL energy customers can enjoy the exciting new features in My Account.
View full article
Before you can login with a mobile number you'll need to verify it in My Account.   Log in to My Account using your email address Click 'Hi [Your Name] ▼' menu > Profile In the 'Login Details' tile click 'edit' on Login mobile Enter your number and confirm it is correct A code will be sent to your phone via SMS Enter the code and click ‘Verify and save’   You will now be able to log in using a mobile number and one time code.
View full article
You can update your postal address by contacting us via web chat, phone, or using Message Us online in My Account
View full article
You should be able to see your usage data appear in your AGL Energy app 10-15 days after your meter upgrade.   If, after 15 days since your digital meter was installed and you still aren't able to see daily usage and costs data, we'll need to look into this further for you. Within the app, please  complete the 'Feedback' form under the 'More' tab, and a member of our app support team be in touch with you soon.   Your usage data will be updated online every 2-3 days. In some cases, you may see estimated data if this information has not recently refreshed.  
View full article
The app is available to all AGL residential customers.   Some features may not be available to customers without a remotely read smart meter.   If you’re an AGL residential customer, simply download the AGL Energy App and sign in using your My Account log in details. If you don't have log in details for My Account you can register here. If you don’t have a digital meter at home, you might find that you don’t have access to all of the features.
View full article
If you have more than one energy account with AGL, you’ll need to select which one you’d like to manage to start with since you can only manage one account in My Account at a time.   However, once you’re logged in, you can switch between any of your registered energy accounts.  
View full article