Yes, in October 2018 we released a new version of the AGL Energy app, with an improved look and feel. We've designed this version to be more intuitive, so you can access your important AGL account information more quickly and easily. We’re continually making changes to the app to improve your experience. If you have any ideas or feedback, please share your thoughts on the AGL Community. Download the AGL App For iPhone For Android
You can download the app from the App Store or the Google Play store. Once downloaded, you will need to sign in to the app using your AGL account details.
If you haven't registered for My Account with AGL, you can easily do this with the AGL Energy App.
Enter your email address in the login screen and click 'NEXT'
On the 'Enter password' page, click ‘Forgot’
Click the link in the email we send you to enter a new password
If you don’t see the ‘Enter password’ page, it means you haven’t set yourself up for password login.
See How do I create a password? for instructions.
You'll see this error if you've tried to login too many times with an incorrect password. To fix this, close the page. Open a new page and then follow these steps to reset your password.
If you are having problems logging in, you can also try clearing your cache. Sometimes while we make changes under the hood you might need to reset your browser to see the changes.
Alternatively, chat to us aglener.gy/Chat and, after a quick ID verification, a member of our customer service team will be able to lift the lock on your account.
Right now, the updates we’ve made to our My Account website (previously known as AGL Energy Online) can only be seen by those customers who log on using an AGL ID – one with a registered AGL email address. So, for the moment, you can’t access My Account using third party log in details. However, as we’ll soon integrate third party IDs (like Facebook and Google) with our website, it won’t be long until more AGL energy customers can enjoy the exciting new features in My Account.
Log in to My Account
Select 'Make a Payment' on the bill you want to pay
Confirm your payment amount and select 'Later' under 'Payment Date'
Select your preferred payment date from the calendar.
Confirm your preferred payment method.
Not registered for My Account? Learn how.
Keep on top of your account
The combination of the AGL Energy App and My Account gives you the ability to manage your energy usage, no matter where you are.
Getting set up
You can register for an online ID using My Account, or the AGL Energy App. You’ll need your account number, confirm your name as on the bill and date of birth.
Once you have an online ID, you can use this to access My Account and our app.
Once you’re in, there’s a lot you can manage on your own. Here are some of the options:
organise your home or small business move
get detailed information about your energy usage
link your electricity and gas accounts in My Account
view and pay your bills, with flexible payment options
save your payment details
choose to receive your bills via email
set up Direct Debit
update your personal details
request a payment extension
keep up with your AGL Rewards
opt-in to Bill Smoothing
register for SMS Pay.
The AGL Energy App
All residential and small business AGL energy customers can use the AGL Energy App to manage their account on the go. Use the app to:
view information on your usage and charges
if you have a digital smart meter you can track your cost to date and see a projection for your next bill
view current and past bills
enter your own meter reads
pay your bill via credit card, bank account or PayPal
update your contact details
set up direct debit
set up monthly billing.
Ready to get on top of your energy account?
Download the AGL App Get the AGL App for Android Get the AGL App for iPhone
Sign into My Account
A digital meter (otherwise known as a smart meter) has the ability to provide remote meter readings, which can remove the need for estimated bills and onsite meter reads.
With the AGL Energy App, you can access historical energy usage data by hour, day, week and month. Without a smart meter in your home or small business, the AGL Energy App will be missing some functionality, including current electricity usage and bill projections.
If you have more than one energy account with AGL, you’ll need to select which one you’d like to manage to start with since you can only manage one account in My Account at a time.
However, once you’re logged in, you can switch between any of your registered energy accounts.
If you're having difficulty accessing the Solar Command service, take a look at these FAQs or contact our team using the details below.
How do I contact you?
If you're a South Australian battery customer:
Email us on email@example.com
Call us on 1300 337 118 (option 2 then option 2)
For Commercial Solar customers:
Email us on firstname.lastname@example.org
Call us on 1300 377 118 (press option 2 then option 1).
For all other customers:
Email us at email@example.com
Call us on 1300 377 118 (Press option 2 then option 1)
How do I update my login email address?
This can be done via your solar monitoring dashboard.
Click on Login Details using the navigation bar on the top left
On the Login Details you will see ‘login email address’ Click ‘Update’
Update with your new desired email address and save
How do I log in / verify my mobile number?
I didn't receive an email with a code when trying to log in or verify
Why am I seeing "Your password is no longer secure Reset it now to log in"?
How do I reset my password?
How do I log in using a code?
How do I log in using a password?
How do I create a password?
If your current credit card is currently linked to a direct debit please follow steps below, if not, please follow Step 3 only.
Step 1: Log in to My Account
Step 2: Cancel any direct debits currently using the card you wish to remove/update.
Manage Account > Billing and Payments > Direct Debit > Manage
Step 3: Add new card in My Wallet
Manage Account > Billing and Payments > My Wallet > Add
Delete old card
Add a Payment Method
Step 4: Set up Direct Debit with your new card details
Manage Account>Billing and Payments>Direct Debit> Manage
The app is available to all AGL residential customers.
Some features may not be available to customers without a remotely read smart meter.
If you’re an AGL residential customer, simply download the AGL Energy App and sign in using your My Account log in details.
If you don't have log in details for My Account you can register here.
If you don’t have a digital meter at home, you might find that you don’t have access to all of the features.
You should be able to see your usage data appear in your AGL Energy app 10-15 days after your meter upgrade.
If, after 15 days since your digital meter was installed and you still aren't able to see daily usage and costs data, we'll need to look into this further for you. Within the app, please complete the 'Feedback' form under the 'More' tab, and a member of our app support team be in touch with you soon.
Your usage data will be updated online every 2-3 days. In some cases, you may see estimated data if this information has not recently refreshed.
There are two easy and convenient ways for you to pay your energy bill in My Account:
Click on the ‘Pay my bill’ button on the ‘Overview’ page; or
Go to the ‘Billing’ page and follow the instructions for making a payment.
Protect your computer and other devices by keeping your software current and installing anti virus software to keep the criminals away!
The only way to keep yourself safe is to keep you software current, updating apps and operating systems as soon as updates are released - especially after a security issue has been identified.
The updates are released because software vendors are always adjusting their code to keep ahead of the criminals.
Software updates are a crucial step in keeping your private information private.
And don’t forget to install anti-virus software on your devices.
Viruses, worms, Trojan horses, ransomware......are just some of the intruders that anti-virus software will stop. Anti-virus software helps protect your computer against most viruses, worms, Trojan horses, and other unwanted invaders that can make your computer "sick".
The invaders perform malicious acts, such as deleting files, accessing personal data, or using your computer to attack other computers.
To keep your devices healthy, install anti-virus software. Do some research on anti-virus software but some of the big names in Anti Virus software are Norton by Symantec and McAfee.
Stay Smart Online has lots of good resources on how to protect your information.
Where can I go to get help?
Scamwatch provides information to consumers and small businesses about how to recognise, avoid and report scams.
Stay Smart Online provides useful information and resources to help you and your family stay safe from cyber security threats. AGL is a proud supporter of Stay Smart Online.
Both Scamwatch and Stay Smart Online have an email alert system that you can subscribe to.
Login with your email address or verified mobile
Click ‘Manage Account’
Click 'Edit' in the ‘Login details’ tile
Click 'Update' on the 'Login email' tile
Enter your new email and click ‘SEND CODE’
A one time code will be sent to your new email address
Enter the code and click ‘SAVE’
If you need to update your contact/billing email, please go to the Contact Details page of My Account. If you’re unable to log in, contact us online and we can help you update your email.
A strong password is a safe password.
Short and simple passwords might be easy for you to remember, but unfortunately are also easier for cyber criminals to crack.
A strong password is greater than eight characters long and a mix of upper and lower case letters, numbers and other symbols:
Lowercase letters a,b,c...
Uppercase letters A,B,C…
Learn how to set and use passwords with Stay Smart Online.
And remember never share your passwords with anyone and use different passwords for each of your online account that way if they get into one they will not be able to access your other accounts.