A one time code is a secure and temporary code sent to your email address when you log in to My Account. This means you’ll never need to remember (or reset!) a password.
The one time code is only valid for 5 minutes after they're sent and will expire shortly thereafter and you will have to request a new code.
The code is considered as a secure login method, as it checks that the person trying to login to your My Account has access to the registered email.
Learn how to login in using a one time code.
After you sign up to AGL for gas or electricity, it can take as long as three months for your service to transfer across to us. During that time, we won’t have any usage information to show you in My Account.
We’ll contact you once your transfer is complete, so you can log in and see it all for the first time.
Keep on top of your account
The combination of the AGL Energy App and My Account gives you the ability to manage your energy usage, no matter where you are.
Getting set up
You can register for an online ID using My Account, or the AGL Energy App. You’ll need your account number, confirm your name as on the bill and date of birth.
Once you have an online ID, you can use this to access My Account and our app.
Once you’re in, there’s a lot you can manage on your own. Here are some of the options:
organise your home or small business move
get detailed information about your energy usage
link your electricity and gas accounts in My Account
view and pay your bills, with flexible payment options
save your payment details
choose to receive your bills via email
set up Direct Debit
update your personal details
request a payment extension
keep up with your AGL Rewards
opt-in to Bill Smoothing
register for SMS Pay.
The AGL Energy App
All residential and small business AGL energy customers can use the AGL Energy App to manage their account on the go. Use the app to:
view information on your usage and charges
if you have a digital smart meter you can track your cost to date and see a projection for your next bill
view current and past bills
enter your own meter reads
pay your bill via credit card, bank account or PayPal
update your contact details
set up direct debit
set up monthly billing.
Ready to get on top of your energy account?
Download the AGL App Get the AGL App for Android Get the AGL App for iPhone
Sign into My Account
If you’re an AGL customer, you can:
Enter your own meter reads.~
View historical billing data.
Easily pay bills via PayPal or credit card.
Download your bill
If you also have a digital (or 'smart') electricity meter, you can:
View your daily and monthly usage.
Receive a projection of your next bill amount.
~Only available to customers without a remotely read smart meter.
If you'd like to add another account to your online My Account, simply Contact us and we can organise this for you.
Remember to have your account numbers ready!
Please note, each energy account can only be registered to one My Account, account.
Step 1 Download the AGL App from either the Apple App Store or Google Play depending on your mobile device.
Step 2 Find the meter that you want to read.
Firstly, ensure safe and clear access to your meter.
For a guide on how to find and read your meter, please go to: https://www.agl.com.au/help/meters-connections/how-to-read-your-gas-electricity-meter
Step 3 Open the AGL Energy app on your device.
Step 4 Navigate to the relevant usage screen of the Electricity or Gas meter you wish to read and click on the “Enter meter read” tile.
Step 5 Enter your meter read on the app. Read your meter left to right, including all the leading zeroes.
Step 7 Ensure that you've entered the correct numbers, click ‘Send this Reading’ to submit your meter read.
Step 8 (Optional) Too many incorrect meter-read attempts.
If you’ve entered too many incorrect meter reads. You’ll be presented with the option to message our Customer Service team directly who will help you through the process.
Enter your email address in the login screen and click 'NEXT'
On the 'Enter password' page, click ‘Forgot’
Click the link in the email we send you to enter a new password
If you don’t see the ‘Enter password’ page, it means you haven’t set yourself up for password login.
See How do I create a password? for instructions.
A digital meter (otherwise known as a smart meter) has the ability to provide remote meter readings, which can remove the need for estimated bills and onsite meter reads.
With the AGL Energy App, you can access historical energy usage data by hour, day, week and month. Without a smart meter in your home or small business, the AGL Energy App will be missing some functionality, including current electricity usage and bill projections.
Here are the steps to update your credit or debit card details:
From My Account, cancel any direct debits you may have associated with the old card by going to
Hi [Your name] ▼ > Account Settings > Billing and Payments > Payment Options > Edit
Cancel Direct Debit
2. Add new card in My Wallet by going to:
Hi [Your name] ▼ > Account Settings > Billing and Payments > Payment Methods > Edit > My Wallet > Add Payment Method > Edit
From here, My Wallet, you can Add A Payment Method and Delete any old or expired cards
3. Set up Direct Debit with your new card by going to:
Hi [Your name] ▼ > Account Settings > Billing and Payments > Payment Options > Direct Debit > Edit
Yes, in October 2018 we released a new version of the AGL Energy app, with an improved look and feel. We've designed this version to be more intuitive, so you can access your important AGL account information more quickly and easily. We’re continually making changes to the app to improve your experience. If you have any ideas or feedback, please share your thoughts on the AGL Community. Download the AGL App For iPhone For Android
You can download the app from the App Store or the Google Play store. Once downloaded, you will need to sign in to the app using your AGL account details.
If you haven't registered for My Account with AGL, you can easily do this with the AGL Energy App.
You'll see this error if you've tried to login too many times with an incorrect password. To fix this, close the page. Open a new page and then follow these steps to reset your password.
If you are having problems logging in, you can also try clearing your cache. Sometimes while we make changes under the hood you might need to reset your browser to see the changes.
Alternatively, chat to us aglener.gy/Chat and, after a quick ID verification, a member of our customer service team will be able to lift the lock on your account.
Login with your email address or verified mobile
Click 'Hi [Your Name]▼' > 'Profile'
Click 'Edit' in the ‘Login details’ tile
Enter your new email and click ‘Send code'
A one time code will be sent to your new email address
Enter the code and click ‘Save’
If you need to update your contact/billing email, please go to the Contact Details page of My Account. If you’re unable to log in, contact us online and we can help you update your email.
Right now, the updates we’ve made to our My Account website (previously known as AGL Energy Online) can only be seen by those customers who log on using an AGL ID – one with a registered AGL email address. So, for the moment, you can’t access My Account using third party log in details. However, as we’ll soon integrate third party IDs (like Facebook and Google) with our website, it won’t be long until more AGL energy customers can enjoy the exciting new features in My Account.
First, log in to My Account with your email address and OTC/Password
Navigate to the ‘Login details’ page
Click ‘Update’ on the ‘Social accounts' tile
Select your social account
Log in to your social/ third party account and follow the prompts
Before you can login with a mobile number you'll need to verify it in My Account.
Log in to My Account using your email address
Click 'Hi [Your Name] ▼' menu > Profile
In the 'Login Details' tile click 'edit' on Login mobile
Enter your number and confirm it is correct
A code will be sent to your phone via SMS
Enter the code and click ‘Verify and save’
You will now be able to log in using a mobile number and one time code.
You should be able to see your usage data appear in your AGL Energy app 10-15 days after your meter upgrade.
If, after 15 days since your digital meter was installed and you still aren't able to see daily usage and costs data, we'll need to look into this further for you. Within the app, please complete the 'Feedback' form under the 'More' tab, and a member of our app support team be in touch with you soon.
Your usage data will be updated online every 2-3 days. In some cases, you may see estimated data if this information has not recently refreshed.
The app is available to all AGL residential customers.
Some features may not be available to customers without a remotely read smart meter.
If you’re an AGL residential customer, simply download the AGL Energy App and sign in using your My Account log in details.
If you don't have log in details for My Account you can register here.
If you don’t have a digital meter at home, you might find that you don’t have access to all of the features.
If you have more than one energy account with AGL, you’ll need to select which one you’d like to manage to start with since you can only manage one account in My Account at a time.
However, once you’re logged in, you can switch between any of your registered energy accounts.
There are two easy and convenient ways for you to pay your energy bill in My Account:
Click on the ‘Pay my bill’ button on the ‘Overview’ page; or
Go to the ‘Billing’ page and follow the instructions for making a payment.