AGL App and Online Services

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How is bill projection calculated? Your bill projection is an estimated total of what your bill will be at the end of your billing cycle, either for the month or for the quarter.   For customers with a smart meter, the bill projection estimate will be based on your average daily usage so far and the number of days left in your billing cycle.   For customers with a basic meter, the bill projection estimate will be based on your energy usage for the same period last year, your most recent bill, or if you're new to AGL, it will be based the average of similar customers or households in your state.   How are 'usage so far' and 'cost-to-date' calculated? For customers with a smart meter: The usage so far is the amount of energy you've used so far in this billing cycle. The cost-to-date is the cost for your usage so far and will include supply charges, usage charges, any applicable solar, demand or green charges, and one-off credits, along with GST.   For customers with a basic meter: The usage so far is an estimated figure based on your usage for the same period last year, your most recent bill, or if you're new to AGL, with this meter it will be based other customers or households in your state. The cost-to-date will be the costs associated with this estimated usage and includes supply charges, usage charges, guaranteed discounts and concessions, along with GST. Regardless of your meter type, if you're receiving other credits like a pay on time discount this will not be included in the cost-to-date estimate.    Other helpful resources to help understand bill calculations:   For more information on GST, refer to Do fees and charges include GST? If you have recently completed your own meter read and would like to understand how this affects your bill projection, please refer to How is my electricity bill calculated after completing my own meter read? Need more help understanding your bill? Take a look at I don't understand my bill. What can I do?  Download or view the projected bill details in My Account or the A GL  Energy App.
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This article applies to you if you've performed your own meter read. If you haven't done this, refer to How is my projected electricity bill calculated? Need more help understanding your bill? Take a look at  I don't understand my bill. What can I do?     You may be able to view a projection of your next bill after completing a meter read.   Remember, your bill projection is an estimate only. Your actual bill may be different.   We estimate your average daily charges based on your read provided for the billing period and will still take into account the factors like seasonality, similar home usage, usage from previous periods etc. We multiply this figure by the total number of days in the billing period. This projection takes into account usage charges, supply charges and one-off credits. It may also include solar, demand and green charges if applicable. All charges displayed includes GST. The projection excludes any pay-on-time discounts, merchant fees and miscellaneous adjustments.   Since your last bill, you’ve used tells you the cost of your energy consumption up to this point in your billing period. It includes supply charges, usage charges and one-off credits. It may also include solar, demand and green charges if applicable. All charges displayed includes GST. Pay-on-time discounts, merchant fees and miscellaneous adjustments are excluded.   However, please note that the bill projection and since your last bill, you’ve used does not include any credit we may apply if your meter read is lower than expected. That credit will be applied in your Account Balance and will be applied to your next bill unless otherwise refunded.   Download or view the projected bill details in My Account or the AGL Energy App.   For more information on GST, refer to Do fees and charges include GST?
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If you’re an AGL customer:   Have a recent AGL energy bill handy and click on the ‘My Account’ button in the top right hand corner of the AGL homepage. Start by entering your Account Number (you’ll find it in the top right-hand corner of your bill), then follow the prompts to complete the registration process. If successful, you’ll be taken to the My Account homepage. Soon after, you’ll be sent a confirmation email to the email address you used to register for My Account.
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The best way to view, manage and pay your bills is via  My Account , or via the  AGL app .    From the My Account dashboard, go to the Billing tab and select 'Download your PDF bill' to view your most recent bill. Previous bills are available for download below.   In the AGL Energy app, select the Billing tab, then Bill History to view your bills.
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Moving?    It’s easy to arrange gas and electricity to be connected at your new home, especially if you’re already an AGL customer.   Simply:  Log in to My Account. Select the 'Move home' button on the right-hand side of the page, and follow the on-screen instructions. Note: If you haven’t already registered for My Account, ensure that you have your recent energy bill handy, and select ‘Register’.   It only takes a few minutes, and if you need a hand, you can chat online with one of our consultants.    Please remember to give us 3 business days to have energy connected or disconnected at your home.   If you have any questions, please contact us.   Not an AGL customer? Plan your move with us today. 
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An authorised person will be able to access your account and make changes including disconnecting the supply. However, they won't be able to add new products or connections and they won't be listed on the bill. We aren't able to have more than one person listed on an account.   You can nominate an account authority and give them permission to access your AGL account by following these steps:   From My Account, go to your profile. Click the 'Hi [Your Name] ▼' menu and then 'Profile' In the Personal Details section, next to Account Authorisation, select edit. From here you'll be able to Add new authorised persons or remove existing authorities.
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Step 1  Log in or Register for My Account Step 2 Navigate to Usage and select the fuel type (Gas/Electricity) you wish to enter a read for   Step 3 Confirm which read you are submitting. Select ‘Electricity’ or ‘Gas’ and for which address    Step 4 Confirm safe and clear access to your meter, select ‘OK to continue’       Step 5 Reading your meter left to right, enter the first 5 numbers including all zeroes Step 6 Ensuring you've entered the correct numbers, click ‘NEXT’ to submit your meter read        Need help? See our guide on how to read your meter.   This feature isn’t available to customers with a digital meter. Learn more about your digital meter.
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Log in to My Account, click the 'Hi [Your Name] ▼' dropdown menu, and select 'Profile'. Under 'Personal Details' you'll be able to edit contact and login details. To update your name or date of birth, contact us. A member of our customer service team can verify who you are and help you out.   If you update your login email address, you’ll need to use it to log in to My Account. You’ll also start to be sent your energy bills to this new email address if you’ve registered for eBilling.
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If you get a message that says “your password is no longer secure” and we’re asking you to reset it, here’s why:   While your login details remain safe with us, we’ve been advised that your email may have been leaked by another website or service. We take your security very seriously, so you’ll need to reset your password before you log in again. We’re not sure which website or application is responsible for this leak, but we recommend checking out Stay Smart Online for some useful tips about online security.        
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  You might not have access to My Account if you have:   Life Support registered against your account An unmetered account A Commercial & Industrial account A bulk hot water account. If you’ve recently switched to AGL in the last 2 business days, please wait for your Welcome Pack to arrive before you register your account with My Account. It’ll have your new account number which you’ll need in order to complete your registration form.   For help registering for My Account, chat with us online ,  we’ll be happy to help.
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Wouldn’t it be great if you could manage your energy account online and save yourself some time? Well, you’re in luck. Thanks to our online account management system, you can now manage your energy anytime using My Account.   Sure, you can always call us and have a chat. But the easiest way to manage your account is with  My Account. This dedicated online management tool lets you handle many account-related issues and tasks that you may have previously dealt with over the phone.   Once you’ve registered, you can log on and perform a number of tasks, such as:   View and monitor your energy usage and bill details View and pay your bills Choose to receive your bills via email and take the worry out of remembering to pay by setting up Direct Debit Check the status of your solar system Update your personal details Track how much energy you are using   My Account is available for residential and small- to medium-business customers, so you can manage everything in one spot. You can even register two online accounts if you have another property, like a holiday home. That’s pretty handy.   There are some details, like your name and date of birth, that you can’t change online. This is because we use those details to identify your account. If for some reason the details we have on file are incorrect, just call us and we’ll fix the mistake.   If you’re a new AGL Energy customer, you may have to wait a few days for your account to be set up for you to register and log into My Account. Just wait until you receive your welcome pack in the mail and then you're good to go.   Thanks to  My Account, you no longer have to wait on hold to access your account details and make changes – just register and log on. Then you’re all set to manage your account online.  
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You’ll find new bills, along with all of your old ones, by clicking on the ‘Billing’ tab on the ‘Overview’ page (that’s the page you’ll first see after you log in to My Account).
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After you sign up to AGL for gas or electricity, it can take as long as three months for your service to transfer across to us. During that time, we won’t have any usage information to show you in My Account.   We’ll contact you once your transfer is complete, so you can log in and see it all for the first time.
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If you'd like to add another account to your online My Account, simply Contact us and we can organise this for you.  Remember to have your account numbers ready! Please note, each energy account can only be registered to one My Account, account.    
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You'll see this error if you've tried to login too many times with an incorrect password. To fix this, close the page. Open a new page and then follow these steps to reset your password.    If you are having problems logging in, you can also try clearing your cache. Sometimes while we make changes under the hood you might need to reset your browser to see the changes.    Alternatively, chat to us aglener.gy/Chat and, after a quick ID verification, a member of our customer service team will be able to lift the lock on your account.
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The app is available to all AGL residential customers.   Some features may not be available to customers without a remotely read smart meter.   If you’re an AGL residential customer, simply download the AGL Energy App and sign in using your My Account log in details. If you don't have log in details for My Account you can register here. If you don’t have a digital meter at home, you might find that you don’t have access to all of the features.
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If you have more than one energy account with AGL, you’ll need to select which one you’d like to manage to start with since you can only manage one account in My Account at a time.   However, once you’re logged in, you can switch between any of your registered energy accounts.  
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There are two easy and convenient ways for you to pay your energy bill in My Account: Click on the ‘Pay my bill’ button on the ‘Overview’ page; or Go to the ‘Billing’ page and follow the instructions for making a payment.
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To keep your account as protected as possible, your AGL Online Services password must be 8 or more characters and contain a combination of upper case, lower case and special characters.
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Contact us. A member of our customer service team can verify who you are and help you out.
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