AGL App and Online Services

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  Smart Meter This section applies to you if you have a smart electricity meter.  If you have recently completed your own meter read and would like to understand how your bill is projected, please refer to How is my electricity bill calculated after completing my own meter read?   If you have a smart electricity meter you may be able to view a projection of your next bill.   Your bill projection is an estimate only. Here’s how it works:   We calculate your average daily charges for the billing period so far. We multiply this figure by the total number of days in the billing period. This projection takes into account usage charges, supply charges and one-off credits. It also includes solar, demand and green charges, along with GST. The projection excludes any pay-on-time discounts, merchant fees and miscellaneous adjustments.   Remember, your bill projection is an estimate. Your actual bill may be different.   The cost so far tells you the cost of your energy consumption up to this point in your billing period. It includes supply charges, usage charges and one-off credits. It also includes solar, demand and green charges, along with GST. Pay-on-time discounts, merchant fees and miscellaneous adjustments are excluded.   Basic Meter You may be able to view a cost to date and projection of your next bill. Remember, your cost to date and bill projection is an estimate only. If you have a Basic meter, we can estimate the ‘cost so far’ and project your next bill based on:   Your energy usage history from the same period last year or  Your most recent bill or If you're new to AGL or don't have usage history for your current meter, ‘cost so far’ and bill; projection are estimated based on other customers or households in your state.   This cost to date and bill projection takes into account usage charges, supply charges, guaranteed discounts and any concessions.It will also include solar, demand and green charges if applicable. All charges displayed include GST. The cost to date and bill projection excludes any conditional discounts (such as Pay On Time discount), merchant fees and one off adjustments.     Download or view the projected bill details in My Account or the A GL  Energy App.   For more information on GST, refer to  Do fees and charges include GST?
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Moving?    It’s easy to arrange gas and electricity to be connected at your new home, especially if you’re already an AGL customer.   Simply:  Log in to My Account. Select the 'Move home' button on the right-hand side of the page, and follow the on-screen instructions. Note: If you haven’t already registered for My Account, ensure that you have your recent energy bill handy, and select ‘Register’.   It only takes a few minutes, and if you need a hand, you can chat online with one of our consultants.    Please remember to give us 3 business days to have energy connected or disconnected at your home.   If you have any questions, please contact us.   Not an AGL customer? Plan your move with us today. 
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If you’re an AGL customer:   Have a recent AGL energy bill handy and click on the ‘My Account’ button in the top right hand corner of the AGL homepage. Start by entering your Account Number (you’ll find it in the top right-hand corner of your bill), then follow the prompts to complete the registration process. If successful, you’ll be taken to the My Account homepage. Soon after, you’ll be sent a confirmation email to the email address you used to register for My Account.
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Log in to My Account, click on ‘Manage Account' at the top of the page. This will take you to the account management settings where you can edit your contact details and login details and more. To update your name or date of birth, contact us. A member of our customer service team can verify who you are and help you out.   If you update your email address, you’ll need to use it to log in to My Account. You’ll also start to be sent your energy bills to this new email address if you’ve registered for eBilling.
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This article applies to you if you've performed your own meter read. If you have a smart meter, refer to How is my projected electricity bill calculated?   You may be able to view a projection of your next bill after completing a meter read.   Remember, your bill projection is an estimate only. Your actual bill may be different.   We estimate your average daily charges based on your read provided for the billing period and will still take into account the factors like seasonality, similar home usage, usage from previous periods etc. We multiply this figure by the total number of days in the billing period. This projection takes into account usage charges, supply charges and one-off credits. It may also include solar, demand and green charges if applicable. All charges displayed includes GST. The projection excludes any pay-on-time discounts, merchant fees and miscellaneous adjustments.   Since your last bill, you’ve used tells you the cost of your energy consumption up to this point in your billing period. It includes supply charges, usage charges and one-off credits. It may also include solar, demand and green charges if applicable. All charges displayed includes GST. Pay-on-time discounts, merchant fees and miscellaneous adjustments are excluded.   However, please note that the bill projection and since your last bill, you’ve used does not include any credit we may apply if your meter read is lower than expected. That credit will be applied in your Account Balance and will be applied to your next bill unless otherwise refunded.   Download or view the projected bill details in My Account or the AGL Energy App.   For more information on GST, refer to Do fees and charges include GST?
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The best way to view, manage and pay your bills is via  My Account , or via the  AGL app .    When you are logged into My Account, click on Billing on the top of the screen. Here you will see your most current bill and underneath your bill history is listed, ordered from most recent. Click PDF to open the detailed copy of a bill. From here you can print or email.     If you are using the AGL app, once logged in go to the Billing tab down the bottom. Select the Bill History button to view bills. A list of your bills will appear ordered from most recent. Click the blue text View Bill to open the detailed copy of a bill. 
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To nominate an authorised person (known by AGL as a contact person) and give them permission to access your AGL energy account see below instructions. Log in to My Account, select ”Manage Account" from the top and then 'Authorised person' or; Need more help? Get in touch. 
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  You might not have access to My Account if you have:   Life Support registered against your account An unmetered account A Commercial & Industrial account A bulk hot water account. If you’ve recently switched to AGL in the last 2 business days, please wait for your Welcome Pack to arrive before you register your account with My Account. It’ll have your new account number which you’ll need in order to complete your registration form.   For help registering for My Account, chat with us online ,  we’ll be happy to help.
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Wouldn’t it be great if you could manage your energy account online and save yourself some time? Well, you’re in luck. Thanks to our online account management system, you can now manage your energy anytime using My Account.   Sure, you can always call us and have a chat. But the easiest way to manage your account is with  My Account. This dedicated online management tool lets you handle many account-related issues and tasks that you may have previously dealt with over the phone.   Once you’ve registered, you can log on and perform a number of tasks, such as:   View and monitor your energy usage and bill details View and pay your bills Choose to receive your bills via email and take the worry out of remembering to pay by setting up Direct Debit Check the status of your solar system Update your personal details Track how much energy you are using   My Account is available for residential and small- to medium-business customers, so you can manage everything in one spot. You can even register two online accounts if you have another property, like a holiday home. That’s pretty handy.   There are some details, like your name and date of birth, that you can’t change online. This is because we use those details to identify your account. If for some reason the details we have on file are incorrect, just call us and we’ll fix the mistake.   If you’re a new AGL Energy customer, you may have to wait a few days for your account to be set up for you to register and log into My Account. Just wait until you receive your welcome pack in the mail and then you're good to go.   Thanks to  My Account, you no longer have to wait on hold to access your account details and make changes – just register and log on. Then you’re all set to manage your account online.  
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After you sign up to AGL for gas or electricity, it can take as long as three months for your service to transfer across to us. During that time, we won’t have any usage information to show you in My Account.   We’ll contact you once your transfer is complete, so you can log in and see it all for the first time.
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If you get a message that says “your password is no longer secure” and we’re asking you to reset it, here’s why:   While your login details remain safe with us, we’ve been advised that your email may have been leaked by another website or service. We take your security very seriously, so you’ll need to reset your password before you log in again. We’re not sure which website or application is responsible for this leak, but we recommend checking out Stay Smart Online for some useful tips about online security.        
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You’ll find new bills, along with all of your old ones, by clicking on the ‘Billing’ tab on the ‘Overview’ page (that’s the page you’ll first see after you log in to My Account).
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Step 1  Log in or Register for My Account Step 2 Navigate to ‘Manage Account’ > ‘Billing and Payments’ > ‘Enter Meter Read’     Step 3 Confirm which read you are submitting. Select ‘Electricity’ or ‘Gas’ and for which address    Step 4 Confirm safe and clear access to your meter, select ‘OK to continue’       Step 5 Reading your meter left to right, enter the first 5 numbers including all zeroes Step 6 Ensuring you've entered the correct numbers, click ‘NEXT’ to submit your meter read        Need help? See our guide on how to read your meter.   This feature isn’t available to customers with a digital meter. Learn more about your digital meter.
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Yes you can. Simply Contact us and we can organise this for you.  Remember to have your account numbers ready! Please note, each energy account can only be registered to one My Account, account.    
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You'll see this error if you've tried to login too many times with an incorrect password. To fix this, close the page. Open a new page and then follow these steps to reset your password.    If you are having problems logging in, you can also try clearing your cache. Sometimes while we make changes under the hood you might need to reset your browser to see the changes.    Alternatively, chat to us aglener.gy/Chat and, after a quick ID verification, a member of our customer service team will be able to lift the lock on your account.
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If you have more than one energy account with AGL, you’ll need to select which one you’d like to manage to start with since you can only manage one account in My Account at a time.   However, once you’re logged in, you can switch between any of your registered energy accounts.  
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The app is available to all AGL residential customers.   Some features may not be available to customers without a remotely read smart meter.   If you’re an AGL residential customer, simply download the AGL Energy App and sign in using your My Account log in details. If you don't have log in details for My Account you can register here. If you don’t have a digital meter at home, you might find that you don’t have access to all of the features.
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To keep your account as protected as possible, your AGL Online Services password must be 8 or more characters and contain a combination of upper case, lower case and special characters.
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There are two easy and convenient ways for you to pay your energy bill in My Account: Click on the ‘Pay my bill’ button on the ‘Overview’ page; or Go to the ‘Billing’ page and follow the instructions for making a payment.
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Contact us. A member of our customer service team can verify who you are and help you out.
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