AGL App and Online Services

The way your projected bill is calculated depends on the type of energy meter you have. Refer to the section below for your type of meter.   If you have recently completed your own meter read and would like to understand how this affects your bill projection, please refer to How is my electricity bill calculated after completing my own meter read? Need more help understanding your bill? Take a look at I don't understand my bill. What can I do?  Smart Meter This section applies to you if you have a smart electricity meter.    If you have a smart electricity meter you may be able to view a projection of your next bill.   Your bill projection is an estimate only. Here’s how it works:   We calculate your average daily charges for the billing period so far. We multiply this figure by the total number of days in the billing period. This projection takes into account usage charges, supply charges and one-off credits. It also includes solar, demand and green charges, along with GST. The projection excludes any pay-on-time discounts, merchant fees and miscellaneous adjustments.   Remember, your bill projection is an estimate. Your actual bill may be different.   The cost so far tells you the cost of your energy consumption up to this point in your billing period. It includes supply charges, usage charges and one-off credits. It also includes solar, demand and green charges, along with GST. Pay-on-time discounts, merchant fees and miscellaneous adjustments are excluded.   Basic Meter You may be able to view a cost to date and projection of your next bill. Remember, your cost to date and bill projection is an estimate only. If you have a Basic meter, we can estimate the ‘cost so far’ and project your next bill based on:   Your energy usage history from the same period last year or  Your most recent bill or If you're new to AGL or don't have usage history for your current meter, ‘cost so far’ and bill; projection are estimated based on other customers or households in your state.   This cost to date and bill projection takes into account usage charges, supply charges, guaranteed discounts and any concessions.It will also include solar, demand and green charges if applicable. All charges displayed include GST. The cost to date and bill projection excludes any conditional discounts (such as Pay On Time discount), merchant fees and one off adjustments.     Download or view the projected bill details in My Account or the A GL  Energy App.   For more information on GST, refer to  Do fees and charges include GST?

The AGL Energy App lets you stay in control, informed and connected so it’s easier to manage your budget and avoid surprises on your bill.   If you’re an AGL customer, you can: Enter your own meter reads.~ View historical billing data. Easily pay bills via PayPal or credit card. Download your bill Monitor your solar usage and production   If you have a digital (or 'smart') electricity meter, you can: View your daily and monthly usage. Receive a projection of your next bill amount.   ~Only available to customers without a remotely read smart meter.     Simply download the App from the  App Store  or on  Google Play  and login using your AGL online account details.         Got more questions? Ask us here! If you're using the app, feel free to share your experiences with your Community members in our feedback board. 

If you get a message that says “your password is no longer secure” and we’re asking you to reset it, here’s why:   While your login details remain safe with us, we’ve been advised that your email may have been leaked by another website or service. We take your security very seriously, so you’ll need to reset your password before you log in again. We’re not sure which website or application is responsible for this leak, but we recommend checking out Stay Smart Online for some useful tips about online security.        

If you’re an AGL customer, you can:   Enter your own meter reads.~ View historical billing data. Easily pay bills via PayPal or credit card. Download your bill   If you also have a digital (or 'smart') electricity meter, you can:   View your daily and monthly usage. Receive a projection of your next bill amount. ~Only available to customers without a remotely read smart meter.

Yes, in October 2018 we released a new version of the AGL Energy app, with an improved look and feel. We've designed this version to be more intuitive, so you can access your important AGL account information more quickly and easily. We’re continually making changes to the app to improve your experience. If you have any ideas or feedback, please share your thoughts on the AGL Community.   Download the AGL App For iPhone For Android

You can download the app from the App Store or the Google Play store. Once downloaded, you will need to sign in to the app using your AGL account details.   If you haven't registered for My Account with AGL, you can easily do this with the AGL Energy App.

A digital meter (otherwise known as a smart meter) has the ability to provide remote meter readings, which can remove the need for estimated bills and onsite meter reads.   With the AGL Energy App, you can access historical energy usage data by hour, day, week and month. Without a smart meter in your home or small business, the AGL Energy App will be missing some functionality, including current electricity usage and bill projections.  

The app is available to all AGL residential customers.   Some features may not be available to customers without a remotely read smart meter.   If you’re an AGL residential customer, simply download the AGL Energy App and sign in using your My Account log in details. If you don't have log in details for My Account you can register here. If you don’t have a digital meter at home, you might find that you don’t have access to all of the features.

You should be able to see your usage data appear in your AGL Energy app 10-15 days after your meter upgrade.   If, after 15 days since your digital meter was installed and you still aren't able to see daily usage and costs data, we'll need to look into this further for you. Within the app, please  complete the 'Feedback' form under the 'More' tab, and a member of our app support team be in touch with you soon.   Your usage data will be updated online every 2-3 days. In some cases, you may see estimated data if this information has not recently refreshed.  

Yes, the AGL app now tracks and displays solar feed-in and usage data.

You will need to sign into the app using your AGL online account.   If you don't have an account you can register here.

The app is currently compatible on any Apple mobile device with iOS 7 or later as well as Android mobile devices with version 4.1 or later.