AGL App and Online Services

Step 1 Download the AGL App from either the Apple App Store or Google Play depending on your mobile device. Step 2 Find the meter that you want to read.   Firstly, ensure safe and clear access to your meter.   For a guide on how to find and read your meter, please go to: https://www.agl.com.au/help/meters-connections/how-to-read-your-gas-electricity-meter Step 3 Open the AGL Energy app on your device.   Step 4 Navigate to the relevant usage screen of the Electricity or Gas meter you wish to read and click on the “Enter meter read” tile.               Step 5 Enter your meter read on the app. Read your meter left to right, including all the leading zeroes.   Step 7 Ensure that you've entered the correct numbers, click ‘Send this Reading’ to submit your meter read.                     Step 8 (Optional) Too many incorrect meter-read attempts.   If you’ve entered too many incorrect meter reads. You’ll be presented with the option to message our Customer Service team directly who will help you through the process.      

A digital meter (otherwise known as a smart meter) has the ability to provide remote meter readings, which can remove the need for estimated bills and onsite meter reads.   With the AGL Energy App, you can access historical energy usage data by hour, day, week and month. Without a smart meter in your home or small business, the AGL Energy App will be missing some functionality, including current electricity usage and bill projections.