AGL App and Online Services

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On the login screen, enter your email address and click 'NEXT' If you’re set up with a password, you will see a ‘Password’ field Enter your password and click ‘LOGIN’   If the screen says ‘Verify Code’, you haven't set up login with a password. Read How do I create a Password?   Having trouble logging in? If you're not able to find the code, or it's not working correctly,   get in touch with us.
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On the login screen, enter your email address or verified mobile number and click 'NEXT' We’ll send a one time code to the email address or verified mobile number associated with your account Enter this code in the 'Enter Code' field and click 'NEXT' to finalise login. You'll need to use the code within 5 minutes. If you can't find the code in your email inbox, check your spam folder.   Prefer to log in using a password? After the first time you log in with a code, you can set up a password for future logins. See How do I create a password?   Having trouble logging in? If you're not able to find the code, or it's not working correctly, get in touch with us.
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If you haven't created a password, you'll need to log in with your email and a one time code and then create a password.   Log in and click ‘Manage Account’ Click 'Edit' in the ‘Login details’ tile Click 'Update' on the ‘Email Login Preference’ tab Click ‘Yes’ to confirm you want to switch to Password login Enter a unique password and click 'SAVE'
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If you get a message that says “your password is no longer secure” and we’re asking you to reset it, here’s why:   While your login details remain safe with us, we’ve been advised that your email may have been leaked by another website or service. We take your security very seriously, so you’ll need to reset your password before you log in again. We’re not sure which website or application is responsible for this leak, but we recommend checking out Stay Smart Online for some useful tips about online security.        
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Enter your email address in the login screen and click 'NEXT' On the 'Enter password' page, click ‘Forgot’ Click the link in the email we send you to enter a new password If you don’t see the ‘Enter password’ page, it means you haven’t set yourself up for password login.   See How do I create a password? for instructions.
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Login with your email address or verified mobile Click ‘Manage Account’ Click 'Edit' in the ‘Login details’ tile Click 'Update' on the 'Login email' tile Enter your new email and click ‘SEND CODE’ A one time code will be sent to your new email address Enter the code and click ‘SAVE’ If you need to update your contact/billing email, please go to the Contact Details page of My Account. If you’re unable to log in, contact us online and we can help you update your email.
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A one time code is a secure and temporary code sent to your email address when you log in to My Account. This means you’ll never need to remember (or reset!) a password. The one time code is only valid for 5 minutes after they're sent and will expire shortly thereafter and you will have to request a new code.  The code is considered as a secure login method, as it checks that the person trying to login to your My Account has access to the registered email.   Learn how to login in using a one time code.    
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Before you can login with a mobile number you'll need to verify it in My Account.   Log in with your email address Click ‘Manage Account’ Click 'Edit' in the ‘Login details’ tile Click 'Verify' in the ‘Login mobile number' tile Confirm your number is correct and click ‘YES’ A code will be sent to your phone via SMS Enter the code and click ‘Verify and save’   You will now be able to log in using a mobile number and one time code.
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This means the AGL account number you entered has already been set up for AGL Online Services with a different email address. In other words, you may already be registered. Try logging in with a different email address.   If you’re sure you haven’t registered before check you’ve entered the right account number.   If you continue to get this error, contact us to find out which email address your account is registered with.
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If you signed up with AGL after 2016, you’re most likely already registered for AGL Online Services. You should be able to log in using the email you provided when you set up your account.   If you need to confirm the email that’s registered for AGL Online Services, you can contact us online.
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First, log in to My Account with your email address and OTC/Password Navigate to the ‘Login details’ page Click ‘Update’ on the ‘Social accounts' tile Select your social account Log in to your social/ third party account and follow the prompts  
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Your login mobile for AGL Online Services can only be changed by a customer service representative. Please contact us if you need to change it.
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Are you sure you’re set up for password login? It’s possible that you’re not actually set up for password login. To check this:   Enter your email address in the login screen and click 'NEXT’   If the screen says ‘Verify Code’, you’re not a password customer. Read the FAQ for ‘How do I log in using a code?’   If you’re sure you’re set up for password login First, check that the email isn’t in your junk mail or that your inbox isn’t full. If neither of these is the issue, try repeating the Reset Password process online.   If you still don’t receive the email, you may need to speak to your email provider to see if they've blocked the message. Otherwise you can chat with us to confirm we sent the email.
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If you get an error message when you try to update your email address, verify a mobile number, link a social account or create a password, please contact us. If you can, make a note of the specific error message before getting in touch. This will help us resolve your issue faster. 
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If you recently called to update your login email address, you’ll need to click on the link in the email we sent you and enter the PIN provided to you by your customer service representative. The PIN only lasts for 24 hours.   If your PIN has expired and you can still log in using your mobile number or old email address, you can update your email online. Otherwise, please get in touch to complete the process.
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First check that the email isn’t in your junk mail or that your inbox isn’t full. If neither of these is the issue, these actions might help:   Click 'Resend' at the bottom of the Verify Code page Check that you’ve entered the correct email address or mobile If you’re using Hotmail, check your ‘focused’ and 'other' tabs   If these don’t work, you may need to speak to your email provider to see if they've blocked the message. Otherwise you can chat with us to confirm we sent the email.
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The PIN we send you only lasts 24 hours. Once it’s expired, you’ll need to repeat the process for updating your email.   If you can still log in using your mobile number or old email address, you can update your email address online yourself.    If you're unable to access My Account, please contact us to complete the process.
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It’s possible the code has expired or you’re entering the wrong code. Some things to try: 1. Check that you’re entering the right number 2. Check that you're using the most recent code sent to your email or SMS 3. Make sure you enter the code within 5 minutes of receiving it 4. Click 'Resend' at the bottom of the ‘Verify Code’ page to try again.
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This means the email you tried to log in with is not registered to an AGL account.   Try using a different email address or registering for AGL Online Services if you haven’t already done so.
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