How is bill projection calculated?
Your bill projection is an estimated total of what your bill will be at the end of your billing cycle, either for the month or for the quarter.
For customers with a smart meter, the bill projection estimate will be based on your average daily usage so far and the number of days left in your billing cycle.
For customers with a basic meter, the bill projection estimate will be based on your energy usage for the same period last year, your most recent bill, or if you're new to AGL, it will be based the average of similar customers or households in your state.
How are 'usage so far' and 'cost-to-date' calculated?
For customers with a smart meter:
The usage so far is the amount of energy you've used so far in this billing cycle.
The cost-to-date is the cost for your usage so far and will include supply charges, usage charges, any applicable solar, demand or green charges, and one-off credits, along with GST.
For customers with a basic meter:
The usage so far is an estimated figure based on your usage for the same period last year, your most recent bill, or if you're new to AGL, with this meter it will be based other customers or households in your state.
The cost-to-date will be the costs associated with this estimated usage and includes supply charges, usage charges, guaranteed discounts and concessions, along with GST.
Regardless of your meter type, if you're receiving other credits like a pay on time discount this will not be included in the cost-to-date estimate.
Other helpful resources to help understand bill calculations:
For more information on GST, refer to Do fees and charges include GST?
If you have recently completed your own meter read and would like to understand how this affects your bill projection, please refer to How is my electricity bill calculated after completing my own meter read?
Need more help understanding your bill? Take a look at I don't understand my bill. What can I do?
Download or view the projected bill details in My Account or the A GL Energy App.
There are scam emails and phone calls currently circulating that pretend to be from reputable energy companies, which claim you owe money for an outstanding gas or electricity bill and ask you to:
make a payment over the phone, or
click on a link to view your account or to make a payment.
These communications may also threaten disconnection activity within 24 hours of contact.
They often involve you being illegally contacted by an individual or company who pretend to be from AGL and who try to gain your personal information by falsely saying things like:
Your AGL energy bill is overdue and you need to share your credit card or bank account details to avoid being disconnected; or
You’ve been overcharged and we need your credit card in order to refund you.
These are just two examples, but if you receive a phone call or email that’s similarly unusual or suspicious that asks for your financial information, please do two things:
Ignore it; and
Download the AGL App or go to My Account to check on your account balance, or
Contact us to check whether we have been trying to reach you.
If you’ve provided your details on a website, by email or over the phone, and you believe you may have been a victim of fraud, please contact your financial institution immediately.
Remember, AGL will never
send you emails asking for personal banking or financial details, or
threaten disconnection within 24 hours of contact.
How the scams work:
You receive an email from a reputable energy company claiming that you owe them money.
The email may appear to come from a department like the 'Accounts Receivable Team' or 'Accounts Payable'.
The email may contain the subject title 'Your AGL Bills Update ✔'.
The email may or may not be from your current energy provider.
The email may claim that you have exceeded your energy usage limit and need to pay or even that you are eligible to use a discounted energy tariff if you click on the link.
The email may direct you to click on a link to view your account, pay your bill or download an attachment.
If you click on the link, your computer may be infected with malicious software and your identity compromised.
If you 'pay' the amount, you will lose your money and may have your credit card details stolen.
How to protect yourself:
If you receive a suspicious email for outstanding energy usage - delete it immediately.
If you're not sure if this is a scam, contact your energy provider with the contact details from their website and not from the email.
Look out for tell tale signs of a scam email, including spelling mistakes and poor grammar.
Never click on the links from suspicious emails and delete them immediately.
For more information visit the Scam Watch website.
The best way to view, manage and pay your bills is via My Account , or via the AGL app .
From the My Account dashboard, go to the Billing tab and select 'Download your PDF bill' to view your most recent bill. Previous bills are available for download below.
In the AGL Energy app, select the Billing tab, then Bill History to view your bills.
Log in to My Account, click the 'Hi [Your Name] ▼' dropdown menu, and select 'Profile'. Under 'Personal Details' you'll be able to edit contact and login details.
To update your name or date of birth, contact us. A member of our customer service team can verify who you are and help you out.
If you update your login email address, you’ll need to use it to log in to My Account. You’ll also start to be sent your energy bills to this new email address if you’ve registered for eBilling.
Wouldn’t it be great if you could manage your energy account online and save yourself some time? Well, you’re in luck. Thanks to our online account management system, you can now manage your energy anytime using My Account.
Sure, you can always call us and have a chat. But the easiest way to manage your account is with My Account. This dedicated online management tool lets you handle many account-related issues and tasks that you may have previously dealt with over the phone.
Once you’ve registered, you can log on and perform a number of tasks, such as:
View and monitor your energy usage and bill details
View and pay your bills
Choose to receive your bills via email and take the worry out of remembering to pay by setting up Direct Debit
Check the status of your solar system
Update your personal details
Track how much energy you are using
My Account is available for residential and small- to medium-business customers, so you can manage everything in one spot. You can even register two online accounts if you have another property, like a holiday home. That’s pretty handy.
There are some details, like your name and date of birth, that you can’t change online. This is because we use those details to identify your account. If for some reason the details we have on file are incorrect, just call us and we’ll fix the mistake.
If you’re a new AGL Energy customer, you may have to wait a few days for your account to be set up for you to register and log into My Account. Just wait until you receive your welcome pack in the mail and then you're good to go.
Thanks to My Account, you no longer have to wait on hold to access your account details and make changes – just register and log on. Then you’re all set to manage your account online.
There are two easy and convenient ways for you to pay your energy bill in My Account:
Click on the ‘Pay my bill’ button on the ‘Overview’ page; or
Go to the ‘Billing’ page and follow the instructions for making a payment.