AGL App and Online Services

Why can’t I register for My Account?

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‎17-02-2020 12:11 PM


You might not have access to My Account if you have:


  • Life Support registered against your account
  • An unmetered account
  • A Commercial & Industrial account
  • A bulk hot water account.

If you’ve recently switched to AGL in the last 2 business days, please wait for your Welcome Pack to arrive before you register your account with My Account. It’ll have your new account number which you’ll need in order to complete your registration form.


For help registering for My Account, chat with us onlinewe’ll be happy to help.

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