AGL App and Online Services

What is Two-factor authentication (2FA)?

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‎30-06-2020 03:09 PM

Two-factor authentication (2FA) provides an extra layer of security and helps to keep your AGL account safe. Protecting yourself with 2FA makes it harder for someone else to impersonate you and gain access to your AGL account. 2FA is optional for most customers, but we may ask you to enable it if you have requested additional security or if we notice something unusual.

 

How does it work?

If you’re logging in with your email and password (or code), then we’ll send a 6-digit code to your mobile. Enter the code, then proceed. The code will expire after 5 minutes.


If you’re logging in with your mobile number and a one-time code, we’ll send a 6-digit code to your email. Enter the code, then proceed. The code will expire after 5 minutes.

 

How do I activate or deactivate 2FA?

Here are the steps to change your 2FA settings in My Account:

 

1. From your My Account dashboard, go to your Profile settings.
2. Next to Two factor authentication select Edit.
3. From here you’ll be able to activate or deactivate 2FA.


To do this in the AGL app, go to the Account tab, then tap Login Details.

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