Any AGL residential electricity customer in VIC, NSW, QLD and SA with an active market contract.
No, you must have an electricity account with AGL.
As this is a pilot, the offer will be available for a period of 3 months (unless extended by AGL). Any applications received after 30 September 2019 will not be considered, unless otherwise advised by AGL.
Yes, the Smart Home Starter Kits can be purchased by eligible customers on any market contract electricity plan, and are not tied to any particular plan.
You are able to purchase up to 2 kits per property.
Your billing starts the day we confirm your order. However, your first payment will only be due when you receive your next electricity bill.
As per your existing electricty billing cycle and if there are any changes to your electricity billing cycle, your Smart Home Starter Kit payments will automatically align to these changes.
Due dates will be the same as your electricity bill due date.
No, it will be seen as a charge on your electricity bill under 'other charges' eg Smart Home Kit - Amazon 1 -12M or Smart Home Kit - Amazon 1-24M
No, however, should you leave AGL or cancel the Smart Home Starter Kit payment plan, the outstanding balance will be charged on your final/next bill as a lump sum.
We need to calculate it as a daily charge on your bill to show what is accrued for the bill period. For example if you start part way through a billing cycle you will be charged a pro rata amount for that month.
We will send you quarterly emails with details of what you have paid and what is left to pay.
You'll be notified at the end of the payment period or you can request an update at any time by emailing email@example.com. You will also get quarterly email updates.
As per normal billing arrangements, your bill will accrue as outstanding until paid. If you fail to make a payment for 180 days or more, we will terminate the agreement and you will be required to pay the balance as a lump sum payment.
Each kit will be billed as a separate line item on your electricity invoice.
Yes it will align to your electricity billing frequency.
No, but you can request to receive a tax invoice by emailing firstname.lastname@example.org
You can't set up direct debits for the payment plan, however you can set direct debit for your electricity account.
You can find out the outstanding balance of your smart home starter kit(s) by emailing us at email@example.com.
If you move house the Smart Home Starter Kit instalment plan will finish and you will need to pay any outstanding balance.
If you leave AGL you will need to pay the balance of the instalment plan with your final energy bill.
Yes. The Smart Home Starter Kit instalment plan will continue if you change electricity plans.
No, there is no cooling off period, however if you change your mind you can return the kit if not opened.
You can cancel your instalment plan at any time and we'll send you the outstanding balance for payment on your next energy bill.
Eligible customers are able to purchase up to 2 kits per address.
The total price of the Smart Home Starter Kit is the same but you can elect to pay monthly over 12 months or 24 months ie a $365 Kit will calculated at $1.00/day for 12 months or $0.50/day for 24 months. All prices include GST.
The ability for customers to purchase Smart Home products and pay through their bill over 12 or 24 months provides an affordable option to help customers start their smart home journey and better manage their energy through a connected home sooner.
Amazon provides a range of smart speakers which also serve to manage and control your smart home devices such as lighting, heating, airconditioning, security systems and appliances. The Amazon Echo Dot is the smaller speaker suitable for smaller rooms like your bedroom or study, the Echo is a mid size speaker for larger rooms like the family room and the Echo Show is great for the kitchen for things like looking up recipies. Together they form an ecosystem which allows you to stream music throughout the house, speak to each other in different rooms, and control your smart home devices from wherever you are in your house. To find out more about what these speakers can do visit www.amazon.com.au If you link your AGL energy account to the AGL Voice Service on Amazon Alexa you can also manage your energy account with your voice.
Amazon Alexa is the virtual assistant built by Amazon. Visit https://www.youtube.com/watch?v=UOEIH2l9z7c to find out more. To use Amazon Alexa on your Amazon Alexa enabled device, download the Amazon Alexa app to your phone and start by saying 'Alexa' and ask your question.
The Google Assistant is the virtual assistant built by Google. To use the Google Assistant on your Google Assistant enabled device, download the Google Assistant app to your phone and start with 'Hey Google' or "Ok Google" and ask your question. To find out more vist https://www.youtube.com/watch?v=naJ3S3jul1Q
These are all Google smart speakers that enable users to use their voice to interact with the Google Assistant and control smart devices like smart light globes, plugs and thermostats. If you link your AGL energy account to the Google Assistant you can also manage your energy account with your voice. To find out more visit https://store.google.com/product/google_home
As per manufacturer warranty arrangements. Amazon Echo products have a one year limited warranty. Google Home products have a two year limited warranty. TP Link products have a three year limited warranty. If you have any issues with your devices, please contact firstname.lastname@example.org or complete our online claims form here.
The TP Link Smart Light Bulb is an energy efficient, wifi enabled smart light globe that lasts for up to 22 years and can be remote controlled through the Kasa app, voice controlled through Amazon or Google speakers and connected to other devices and scheduled to turn on and off individually or as a group. For more information on what you can do go to agl.com.au/smarthometech
The TP-Link Light Bulb fitting is an Edison screw. If you have bayonet fittings at home we recommend buying a converter (B22 to E27) which retail for around $4 online. To find out more visit http://www.smarthome.com.au/edison-screw-to-bayonet-adaptor.html
The TP Link Smart Plug with energy monitoring allows you to monitor and control your appliances remotely, automate and set schedules and find out usage at appliance level and when you're at home can be controlled with your voice through a compatible smart speaker. For more information on what you can do go to xyx tech spec page or visit https://www.tp-link.com/au/home-networking/smart-plug/hs110/
TP Link offers 24/7 technical support 365 days of the year, a 3 year replacement warranty, easy warranty claims and high quality manufacturing standards. If you need help with any TP Link products you can call their toll free hotline on 1300 875 465
If you are looking to automate your home appliances and devices to achieve greater energy savings, convenience, security and comfort this is a good way to get started. These products can help you manage your home energy usage and provide greater convenience, security, peace of mind, comfort and control all through your phone or voice controlled speaker.
IFTTT is a world leading IoT cloud platform that allows you to create personalised automatic actions for your smart home devices. So for example, you can create a morning routine that turns on your heater, kettle, lights and radio all at the same time based on one trigger. You can set up IFTTT actions by downloading the app on your phone and exploring what you can do to make your smart home devices even smarter.
At this time we are not offering to purchase these products individually, however TP Link smart globes and plugs are available from many retailers.
Please refer to agl.com.au/smarthometech for more information on each of your products and what you can do with them.
If you have any issues with your product, you can notify us via our claims form and we'll contact you to resolve as quickly as possible.
If for some reason the device is no longer available, we will terminate the agreement and refund any payments already made.
No. Just return the single device and we will arrange for repair or replacement of that device.
If you have not opened the Starter Kit but have been billed, you can return the Starter Kit for a full refund. However, if the Starter Kit has been opened you will need to continue with the monthly payments.
You will receive a flyer in your smart home starter kit that explains how to set up your new products or you can refer to our set up guide at agl.com.au/smarthometech.
If you have any questions you can send a message to email@example.com and we will endeavour to respond within one business day.
Yes you will need to sign for delivery.
If you are not home to sign for the delivery it will be dropped off at your nearest Australia Post office for collection.
You will receive an auto generated email telling you that your order has been received.
The Smart Home Starter kit will be dispatched to you within 10 business days from the commencement date. Once dispatched, delivery of the devices will be subject to standard delivery timeframes. Delivery timeframes may vary.
You'll receive an email notifying you when your kit is on its way.
You'll receive Australia Post notifications during delivery.
At AGL we take privacy seriously. Steps we take to secure your personal information include that we seek to only provide Google or Amazon with information that is necessary to answer your question or use the Skill. For example, you'll notice that data, such as your personal address, is not provided fully. It's still your responsibility to ensure that your Google Assistant or Amazon Alexa can't be heard by anyone else, so remember to be aware of who is around you when you ask Google Assistant or Amazon Alexa for your information. We use end to end encryption to protect your data.