AGL App and Online Services

Log in to My Account issue now resolved

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‎13-12-2017 10:09 AM

UPDATED 6/12/17 11:46AM


The issue has been resolved and customers can now log in to My Account as normal. 


Try clearing your cache if you have had problems trying to reaccess My Account. After completing this action and you still cannot log in, please let us know and we will be happy to help! 




We are aware of an issue that is affecting some customers when trying to access My Account using a password. Upon entering a password, customers may see a spinner however there is no response.   


Customers using 'one time code' are still able to access My Account. To use this method, on the log in page select 'One Time Code instead'. This will sen a code to your email address to enter into the log in screen. 


Access to the AGL app, via both code and password is still available.  


Our technical team is currently reviewing the matter. We will continue to provide updates here and advise when the issue has been resolved.  We sincerely apologise for the inconvenience and are working to have access resume as soon as possible.  

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