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I didn't receive an email with a one time code

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‎16-11-2018 09:32 AM

First check that the email isn’t in your junk mail or that your inbox isn’t full. If neither of these is the issue, these actions might help:


  • Click 'Resend' at the bottom of the Verify Code page
  • Check that you’ve entered the correct email address or mobile
  • If you’re using Hotmail, check your ‘focused’ and 'other' tabs


If these don’t work, you may need to speak to your email provider to see if they've blocked the message. Otherwise you can chat with us to confirm we sent the email.

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