Are you sure you’re set up for password login?
It’s possible that you’re not actually set up for password login. To check this:
Enter your email address in the login screen and click 'NEXT’
If the screen says ‘Verify Code’, you’re not a password customer. Read the FAQ for ‘How do I log in using a code?’
If you’re sure you’re set up for password login
First, check that the email isn’t in your junk mail or that your inbox isn’t full. If neither of these is the issue, try repeating the Reset Password process online.
If you still don’t receive the email, you may need to speak to your email provider to see if they've blocked the message. Otherwise you can chat with us to confirm we sent the email.