As much as we love a good chat, you can now manage your energy anytime using My Account.
Wouldn’t it be great if you could manage your energy account online and save yourself some time? Well, you’re in luck – thanks to our online account management system.
Sure, you can always give us a bell on 131 245 and have a chinwag. But the easiest way to manage your account is with My Account. This dedicated online management tool lets you handle many account-related issues and tasks that you may have previously dealt with over the phone.
Once you’ve registered, you can log on and perform a number of tasks, such as:
View and monitor your energy usage and bill details
View and pay your bills
Choose to receive your bills via email and take the worry out of remembering to pay by setting up Direct Debit
Check the status of your solar system
Update your personal details
Track how much energy you are using
My Account is available for residential and small- to medium-business customers, so you can manage everything in one spot. You can even register two online accounts if you have another property, like a holiday home. That’s pretty handy, eh?
There are some details, like your name and date of birth, that you can’t change online. This is because we use those details to identify your account. If for some reason the details we have on file are incorrect, just call 131 245 and we’ll fix the mistake.
If you’re a new AGL Energy customer, you may have to wait a few days for your account to be set up for you to register and log into My Account. Just wait until you receive your welcome pack in the mail and then you're good to go.
Thanks to My Account, you no longer have to wait on hold to access your account details and make changes – just register and log on. Then you’re all set to manage your account online. It’s as easy as 1, 2, 3.