About Xander-AGL

Hi Ash, thank you for reaching out. I'm very sorry to hear about this amount mismatch, I can imagine how stressful that would be. I'm going to reach out to you privately to get some more details. Kind regards, Xander

Hi @Kat23 - thank you for your question. On an overdue notice, you won't see your NMI listed, but on your original invoice, in the billing and metering section, you should see your NMI clearly displayed. You can download a PDF copy of your bill by using the App or AGL MyAccount. Kind regards,Xander

Hi @RHoness - thank you for your question. According to Centrelink, the Commonwealth Seniors Health Card is unfortunately not eligible for energy concession, you may be confusing this with the Centrelink Health Care Card. The government Seniors card, in QLD, however, is eligible for concession - is this the kind of card you hold? Kind regards,Xander

Hi @Rowdy1961, thank you for reaching out. I can certainly understand your perspective, as a consumer myself, but if you look carefully at your invoices and updates from us, we will regularly check and advise if you could save by being on another plan. Alternatively, if you wait for the end of you plan period (normally 12 months) we will send you advice approximately one month before it is due to end to advise you of the new plan that will automatically take over, or to contact us to see what th ...